When can I return my goods?

You may return goods ordered online with us for a full refund up to 14 days from receipt of goods. Delivery and return carriage is non refundable on goods ordered in error or goods that are no longer required. Funds for returned items will be returned within 14 days of us receiving the goods back.

When can I cancel my order?

You may cancel an order placed with us for full refund including carriage up until the point of dispatch by simply contacting us by telephone or email.

My products arrived damaged, what shall I do?

If you receive your purchase in a damaged state please email sales@definitivewax.com within 14 days of your purchase. We will then arrange a replacement to be sent once we receive proof of damage. Returns address: Definitive Wax, Unit 15, Sketchley Meadows Ind Est, Hinckley, LE10 3ER

Do you have guarantee for my product purchases?

All wax products purchased through our online shop come with a SIX month guarantee from the date of purchase; this also includes the packing of the product. All liquid based products come with a 90 day guarantee, including packaging. Please ensure to retain your purchase receipt in the event you have a claim.