When can I return my goods?

You may return goods ordered online with us for a full refund up to 14 days from receipt of goods. Delivery and return carriage is non refundable on goods ordered in error or goods that are no longer required. Funds for returned items will be returned within 14 days of us receiving the goods back.

When can I cancel my order?

You may cancel an order placed with us for full refund including carriage up until the point of dispatch by simply contacting us by telephone or email.

My products arrived damaged, what shall I do?

If you receive your goods in a damaged state please email sales@definitivewax.com within 14 days of your purchase and we will issue return instructions.